Get unlimited, 24/7 support every step of the way.

From choosing the right software to getting successfully onboarded, and every big milestone after that, we’re here for you with unlimited support.

Thryv - Service and Support
Thryv - Service and Support

Industry recognized, client adored.

Thryv has helped over 100,000+ small businesses become more productive, efficient, and organised.

2025 G2 Award Badges

2025 G2 Award Badges

2025 G2 Award Badges

4.5 stars reviews

4.5 stars reviews

"Best in the business for growing a small business"

I love the business center. Easy to use. You can communicate with all your clients.

Verified User, Nov 1, 2024

"Thryv is making Doing Business Easier"

Thryv has everything in the one space so the ability to update and change is all in the one spot. The Customer Support through Zoom makes it easy to learn how to use the site.

Karen H., Business Owner, Oct 28, 2024

"Best business decision"

As a small business owner, having a cohesive process that allows me to access my clients, estimates, social platforms from one location has been a game changer. I am able to focus on growth and the communities in which we serve.

Julia R.., Vice President, Sept 11, 2024

*Reviews verified on G2.com as of December 2024

Personalised Onboarding

Enjoy white glove service from the start.

To ensure your onboarding experience goes smoothly, you’ll be assigned a dedicated Success Manager who will set up and customize your software based on your business needs.

  • Your Success Manager is a dedicated partner who’s with you every step of the way.
  • They’ll be available for technical support, coaching, and more.
  • They’re also there to guide you on using the tools that make sense for your business and optimising their performance.

Help Your Way

Get help when you need it most.

With unlimited, 24/7 support, you can reach our team of experts when it’s most convenient for you.

  • Get unlimited training and support through email, online chat, or by phone.
  • Prefer to learn on your own? We have over 50 in-app how-to videos, tutorials, and step-by-step guides.
  • You can also check out our online Support Center at learn.thryv.com for articles and guides by feature and FAQs.
  • Whether you’re on Day 1 or Day 181, you’ll get the support you need to grow your business.

Always There

Meet your Team of Experts

When we say our experts are here for you every step of the way, we mean it.

  • You’ll get a Business Advisor who takes the time to understand your goals and the challenges you face so they can guide you to the right software for your business.
  • The Software Sales Team creates a customized demo of the tools that’ll help your business the most.
  • Your Client Success Manager becomes a dedicated partner and coach who walks you through your initial setup and strategises with you to help you reach your goals. They’ll teach you how to incorporate our software into your daily operations.
  • If you’re looking for help with your website, videos, or social media, our Website Consultants can do just that. They’ll create and build a professional website or assist you with social media and video (if you choose) to help build your brand and digital presence.
Thryv Support Team

We're in This Together

Think of our service team as an extension of your business, giving you the tools and support you need to succeed.

We’ll help you get organised and run your day smarter so you can grow your business and become more profitable.

Unlimited, 24/7 support*

*Applies to all paid products.

Service & Support FAQs

Thryv users receive a dedicated Thryv Service Specialist and 24/7 customer service via email, chat or phone. You will also have full access to our online Support Center, which includes how-to videos, walk-through guides and tutorials.
Contact U.S. support at 844.99.THRYV (844.998.4798) and Australia support at 1800-468-4798. You can also connect with us right inside Thryv by clicking the orange chat icon at the bottom right-hand side of the screen. It will open a dialog box where you can email or chat with us directly.
We’ve noticed that users who take advantage of onboarding spend more time using Thryv and have greater success with the software. Without onboarding, you have no way of knowing everything Thryv can do to help your business, and you risk not taking full advantage of the software.
Post purchase, you will be logged in and can start using Thryv right away. The QuickStart guide will get you set up with the basic elements. Then during your onboarding calls we will help you set up the features most important to your business. Our goal is to help you become a daily active user of the software in 30 days or less.