Thryv serves as a business team to help you grow.
My Essential Plumber
Jay Clayton Maricopa, AZ
Doing Business Easier since 2020
Business Problems
Jay started his business at the beginning of a pandemic to give people an opportunity to get their plumbing done at a very affordable cost. It is only him and his wife managing all aspects of the business.
With just himself in the field, he needed to automate tasks and provide service to his customers with a professional look. It was hard to keep up with new customers, storing their information and everything they needed.
Benefits
CRM
With Thryv’s customizable CRM, Jay can easily create fields and store the customer information he needs to manage his business and provide a more personalized experience.
Reputation Management
After every completed job, sending an automated review request has allowed Jay to generate a strong presence online. He has increased reviews and star ratings on Google and Yelp.
Payments
Professional Invoices, partial payments and Square Integration have moved his payments online while creating a simple payment experience for his customers.
Successes
Jay has increased his clientele averaging 13 new customers a month and a steady revenue stream with a 20% increase month over month.
Thryv has given him the tools he needs to:
- Capture and store vital customer information he needs to provide a better customer experience.
- Schedule appointments from his truck and better manage his day.
- Create and send professional Estimates and Invoices to get paid faster.
Jay can build relationships, deliver value to his customers and appear just as big as the larger plumbing companies in his area.
I wear a tall stack of hats, and thankfully Thryv has taken some of those hats and automated some of those tasks for me.
