Company News

Thryv continues to lead the way in customer service innovation and leadership

DALLAS – October 10, 2024 – Thryv® (NASDAQ: THRY), the provider of the leading small business software platform, has earned two prestigious awards at the 2024 Australian Service Excellence Awards (ASEA). Thryv was recognized for its exceptional customer service in both individual and organizational categories, further solidifying its position as a leader in customer care for small businesses across Australia.

Michelle Span, Group Manager of Client Care & Collections, Thryv, was honored with the Customer Service Leader of the Year award for her leadership in driving innovative customer service strategies. Additionally, Thryv’s Client Care Team earned the Service Excellence in Medium Contact Centre award, recognizing their dedication to providing seamless, round-the-clock support for Australian small businesses.

Elise Balsillie, Head of Thryv Australia and New Zealand, said, “We are incredibly proud of Michelle and the entire Client Care Team for this recognition. Their commitment to elevating the customer experience through innovation and collaboration sets a new benchmark in our industry. These awards are a reflection of the hard work, passion and dedication our teams bring every day.”

Span’s strategic approach to customer service has transformed Thryv’s operations, focusing on aligning internal processes with customer needs. Through initiatives such as the integration of automated one call resolutions and complaint handling systems, she has significantly improved customer satisfaction.

“Being awarded the Customer Service Leader of the Year is an honour. It reflects our entire team’s dedication to putting customers first. Our goal is to ensure every interaction is seamless, empathetic and effective,” said Span.

The Client Care Team’s recognition for Service Excellence in Medium Contact Centre reflects Thryv’s ongoing efforts to enhance the experience of small businesses across the country. With services that include personalized onboarding, unlimited training and 24/7 support, Thryv empowers its customers to succeed in a competitive marketplace.

According to Balsillie, Thryv is deeply committed to helping small businesses succeed by providing tailored support that meets their unique needs. “These awards are a testament to the hard work and dedication of every team member who consistently goes above and beyond to ensure customer satisfaction. Our focus on using customer feedback to drive continuous improvement has been instrumental in shaping better processes and delivering exceptional experiences for all our users.”

“The achievements highlight Thryv’s commitment to being a partner for small businesses. By offering world-class support and listening to customer needs, we have helped businesses grow and succeed,” said Balsillie.

For more information about Thryv and its product offerings, visit www.thryv.com.

About Thryv

Thryv Holdings, Inc. (NASDAQ:THRY) is the provider of the leading do-it-all small business software platform that empowers small businesses to modernise how they work. It offers small business owners everything they need to communicate effectively, manage their day-to-day operations, and grow — all in one place — giving up to 20 hours back in their week. Thryv’s customisable platform features three centers: Thryv Command Center, a freemium central communications hub, Business Center™ and Marketing Center™. Over 300,000 businesses globally use Thryv to connect with local customers and take care of everything they do, start to finish. For more information, visit www.thryv.com.